Overview
At Kosma, we take pride in the staffing services and solutions we provide. Our commitment to your satisfaction is paramount. However, we understand that certain circumstances may necessitate a request for a refund. This Refunds Policy outlines the conditions under which Kosma, Corp. may offer refunds and the process for submitting a refund request.
Refund Eligibility
Refunds for Services:
- Refunds for staffing services may be considered on a case-by-case basis. In instances where a candidate has not met the contractual performance standards within six months of their start date, despite due diligence in our vetting process, we will evaluate the situation and determine if a refund or credit towards future service is appropriate.
Refunds for Contracting Services:
- If a contracted candidate terminates their assignment prematurely or fails to start, we will offer a replacement candidate or a pro-rated refund corresponding to the unfulfilled contract period, provided that all contractual obligations have been met by the client.
Refunds for Networking Events and Professional Development:
- For fees associated with networking events or professional development courses, refunds may be issued if the cancellation is made within a specified timeframe prior to the event or course start date. Typically, this timeframe is fourteen days for a full refund.
Non-refundable Circumstances
- No refunds will be issued for services fully rendered and completed to the satisfaction of both parties.
- Membership fees, if applicable, are typically non-refundable except under exceptional circumstances at the discretion of Kosma, Corp.
Process for Requesting a Refund
To request a refund, please follow the steps below:
- Submit a written request to our support team at info@kosmacorp.com within the time frames listed above.
- Include a detailed explanation of the reason for the refund request, along with any supporting documentation.
- Allow us five business days to process your request. We will review the circumstances and communicate our decision.
Refund Processing
If a refund is approved:
- We will initiate the refund to your original method of payment.
- You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Contact Us
For any questions or concerns about our Refunds Policy, please contact us through our Contact page.